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Just got stuck and found this (newly published tech note):


Mails in Domino mailbox stuck with verdict "Content filtering - Scan pending"

Question/Issue:
Mails are stuck in the mailbox with the verdict scan pending.

Symptoms:

Symantec Mail Security for Domino (SMSDOM) has problems processing mails: they are held in the mailbox with the verdict "scan pending".
Symantec Antivirus Corporate Edition (SAVCE) is also installed.

Cause:

When the following conditions are present:
+ latest definition updates from LiveUpdate have been loaded
+ specific versions of SMSDOM and SAVCE (see below) are running on the same machine
...code paths are executed which lead to nntask.exe becoming non-responsive. The impact of this state is that email becomes stuck in the inbox with the verdict "scan pending". The solutions listed below outline several different approaches which if implemented will avoid the code paths which generate the non-responsive state.

Solution:

 Tech Note 2009082815410454


Note the first recommendation is to upgrade to Version 8.0.1, which isn't available to me when I log in to Fileconnect!

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Craig Wiseman September 15th, 2009 10:17:15 AM

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