There's no one driving the bus.
This has been pretty clear for years, but made even clearer by the dissolution of the Lotus brand.
Who "owns" and drives development for Connections, Portal, Sametime, Notes, Domino, etc.? The entire group of "social" products seems to be on autopilot. Who pushes them and markets them? If you are not in the IBM blackhole, it's impenetrable. And why would anyone not already sucked in care?
OK, what we really mean is that we value you[r renewals] as customers.
Virtually all the products in the Social area are in "milk the customer" mode.
There's no marketing.
Much requested basic maintenance and upkeep is not done.
It's OK if things are left broken as long as customers pay up.
We don't care what you want, it's all about I (BM).
Cringely has a good article about what's about to happen within IBM, go read it and the comments
For many years, when IBM was at its best, it found out what the customer needed and then produced hardware, software, and services to fill the need.
Now, it is hard to say what IBM is about, but it's certainly not about the people and companies that pay it money.
Craig Wiseman January 25th, 2015 11:58:03 AM
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